Shipping Policy

Thank you for choosing Sprigs and Spruce! Every order is thoughtfully designed, professionally printed, and carefully packaged to ensure it arrives ready for your special occasion.

Production Times

We offer both ready-to-ship products and made-to-order stationery.

Ready-to-Ship Items (such as art prints, greeting cards, and boxed notecards) typically ship within 1–3 business days of your order being placed.

Semi-Custom Stationery begins production after we receive your completed questionnaire and you approve your final proof.

Custom Wedding Stationery begins production after your final proof has been approved and any remaining balance has been paid.

Estimated production timelines are provided on each product listing or during the design process. Production timelines begin only after all required information has been received and your final proof has been approved.

Shipping

Once your order has been completed, it will be carefully packaged and shipped using the shipping method selected at checkout. You'll receive a tracking number as soon as your order ships.

Shipping transit times are estimates provided by the shipping carrier and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs, holidays, or other circumstances beyond our control.

Orders containing both ready-to-ship and made-to-order items may ship separately or together, depending on production schedules.

Seasonal Shipping

During holiday seasons or periods of unusually high order volume, processing times for ready-to-ship items may be slightly longer than usual. Any significant delays will be communicated as soon as possible.

Shipping Address

Please verify that your shipping address is accurate before placing your order. We are unable to replace or refund orders that are delayed, lost, or delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We'll do our best to update it if your order has not yet shipped.

Damaged Orders

We take great care in packaging every order. If your package arrives damaged, or if you receive the wrong item or a product with a manufacturing defect, please contact us within 7 days of delivery and include photographs of both the packaging and the damaged items. We will work with you to resolve the issue as quickly as possible.

Lost Packages

Once your order has been accepted by the shipping carrier, it is in their care. If your tracking information indicates your package has been lost or significantly delayed, please contact us and we'll gladly assist you in working with the carrier to locate your shipment.

Wedding & Event Stationery

Because wedding and event dates cannot be changed, we strongly encourage placing your order well in advance of your mailing deadline. While we work diligently to meet every timeline, we cannot be responsible for delays resulting from late proof approvals, requested revisions, shipping carrier delays, severe weather, or other events outside our control.

If you have a specific event date or need your order by a certain deadline, please let us know before placing your order so we can confirm whether your timeline can be accommodated.